Reading Results

When results are available, the test status will change to Completed and a Results button will appear. This results button is available in the appointment on the IDEXX tab, Animal History (blue plus) or from Clients> Idexx Results.

When clicked, this will open a new tab to the VetConnect results page.

Results button on Idexx tab

Results on Animal History window

Clients>Medical> Idexx Results

Also, the user who ordered the test will receive an email when the test results are ready.

Manually Checking for Completed Test Results

If you see that test result have been completed in your VetConnect Plus account, but the results have not pulled into HQ, you can manually check for completed test results. To Manually Check Status, go into the patient’s appointment under the Idexx tab.

For test results to be able to pull back into HQ, they must be run under the same Order# that was created through HQ. If the test results are now under a new order number, this feature will not work.

Sharing results with the client

The results will be added to the Medical Record for the animal.

Results in the Medical Record

You can email or text it by sending the Medical Record. The client can order a copy online by requesting the Medical Record if your clinic has put the link on your site to allow clients to order their own animal’s Medical Records.

There is no merge field for the IDEXX tests.