22.14.1. Dymo Set Up

*THE BIG WHAT To create prescription labels from Clinic HQ, you will need a Dymo Wireless Labelwriter and will need to print with a Windows based device (PC, Surface Go tablets, etc).

!Note: We no longer support troubleshooting for Dymo 450s, 550s or Dymos connected to a Mac.

HERE IS A VIDEO ON HOW TO INSTALL THE DYMO LABELWRITER DRIVER

Ordering a Dymo Wireless LabelMaker

The Dymo Wireless LabelWriter is the best option for printing labels.

• It does not need to be connected to any one computer, which makes it a perfect fit to connecting with Surface Go tablets.
• You can use any brand label with it. The Dymo 550 REQUIRES Dymo brand labels in order to print, which makes it the least desirable option.

But wait, my clinic already has this 550, will that still work? It’s possible, but we cannot invest time in helping you make it work. Help tickets on 550s are our #1 complaint in our entire tech support system. On the other hand, we rarely hear any issues with the wireless printer. It is 100% the way to go.

1. Step 1 is to order yourself a wireless Dymo printer and some labels. To order, go to this link on Amazon and order: https://a.co/d/fV7UXuf. If you are looking around, you can Google Dymo Wireless Label Maker and see if you can find a better price. The labels we recommend have the
2. Order labels. There are many sizes of labels, but our suggestion is to order 2 ¾ x 2 1/8 with a “caduceus watermark.” HERE’S A LINK to view and order at Amazon. Note: 550 Label writers cannot run these labels.

Installing the Dymo Wireless LabelWriter Driver

One might think you could simply search for “Dymo Wireless Driver” and get the correct driver. That would be incorrect. The SPECIFIC DRIVER you need is below. You will be using the Dymo LabelWriter with a WEB BASED SERIVCE (Chrome + HQ) and it REQUIRES a different driver than what is on the main dymo website.

**Note: It is very important that you do not download the driver labeled: “Windows DYMO CONNECT”

Here is the driver you need to download. Install only the correct driver based on your model.

Dymo Wireless LabelWriter (also 450 machine)

Win: Click the link here to download the driver from Dymo’s Website: DLS8Setup8.7.4.exe

Mac: No longer supported by HQ

1. Once the driver has installed, you will be prompted to plug in your labelwriter via USB cord to your computer.
2. You should then plug in the label writer (it should have two cords).
3. Then go to the Start menu for your computer, navigate to Dymo and turn on DYMO WebService.
4. Make sure it’s turned on by going to the “Show Hidden Icons” dialogue box in the lower right screen for PC users.
5. Click on the Dymo WebService icon and if it’s not already selected, select Start Service.
   
   Dymo WebService should be started.
   
   WATCH DYMO PRINTER SETUP VIDEO
   
   

Input Label Size And Settings

1. Go to Settings > Clinic Profile > Preferences tab. At the bottom of the page, input the label size and click save.
   
   Accessing your clinic preferences
   
   
   Choosing the correct prescription label size