Microchip auto-registration ensures pets quickly and accurately linked to owners, increasing their chances of a safe return if lost. HQ is currently integrated with both Petstablished and 24PetWatch for chip auto-registration.
Enable Auto-registration for 24PetWatch or Petstablished chips in Settings > Microchips. Note that HQ will only automatically register Public and Volume Client Owners. Volume clients are not auto-registered unless a VCO is attached.
Verify Client/Animal Information
In order for 24PetWatch and Petstablished microchips to successfully register, there are minimum requirements that must be met. Verify the following fields are correctly filled out:
- Microchip Number: Verify the chip number is complete and correct. If the correct number of characters or beginning sequence of the chip does not match the provider, it will be flagged. HQ cannot verify that every digit is correct, only the beginning sequence. It is beneficial to use a barcode scanner to avoid human error; find out more information on our recommendations here.
- Animal Details: Verify details such as the animal’s name, breed and primary color are filled in under Appointment > Animal Information.
- Owner Details: Verify the owner has a name, phone number, email address, and physical address listed. The email address listed here allows the companies to send an email out informing the owner of successful registration and next steps to set up their account.
Consent
Owner consent to receive electronic messaging is required before chips can be pushed for auto-registration. If you come across an error with this, go to Treatment sheet > Update (Microchip). View the consent form and if the owner accepted, click Save.
Check Out
The final step for microchip registration is checking the animal out. Once checked out, they will be pushed to auto-register, typically within 24 hours. The microchip status will switch from Pending to Registered once successfully completed.
