18.10.1. Never Process Transactions in MX Merchant First!

!IMPORTANT: All transactions must be processed through Clinic HQ FIRST! Never process any transactions through MX before they are processed through Clinic HQ. The team has posted numerous memos about this topic, and cannot provide individual transaction assistance if this process is done either incorrectly or accidentally.

One-Way Street

It is not a two-way street between Clinic HQ and MX Merchant. Clinic HQ can ‘talk to’ MX but MX cannot ‘talk back’ making it a one-way street from HQ to MX. If you process any transactions through MX Merchant first, they will not be reflected in Clinic HQ. To avoid this situation, you’ll need to process all transactions through Clinic HQ first!

We cannot make it refund in HQ if you’ve already done a refund in MX Merchant

It is physically impossible for us to ‘make’ HQ refund a payment when you have already refunded it in MX Merchant. We have no suggestions on what to do to “fix” the situation in HQ if you make this mistake. You can leave a note in the financial memo but that is the only suggestion we can give for these circumstances.