Spay/Neuter Appointment Reminders

One of the best things you can do to boost your “show” rate is to send confirmations and reminders using a variety of tools. The tools we offer are via email, texting, and robo calling. All are customizable.

EMAIL EXAMPLE

Here’s an example of a good spay/neuter appointment reminder email. Where there are # # – this means it’s variable information populated from HQ for each patient specifically.
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#ClinicName#

Dear #Name#,
This is a friendly reminder for #AnimalName#‘s upcoming appointment on #Date#. If you are unable to keep this appointment, please contact the clinic team right away at (000)000-0000.

WHAT YOU NEED TO KNOW

Location: We’re located at the Moenkopi Community Center in Upper Moenkopi off HWY 264 near Tuba City.
Date: #Date#
Arrival time: Dogs: 7:30 – 8:30 AM MST (If you have multiple dogs, please come closer to 7:30 AM.)
Cats: 11:00 PM – 12:00 – PM MST
Pick up: We will text you when it’s time to pick up your animal in the afternoon.

WHAT TO DO AT ARRIVAL

We want to prevent heat stress in your pets. Please travel with your pets inside the cab of your vehicle if you are able. We cannot release them to the back of an open bed pick up truck. They will need to travel home inside your vehicle. Please stay in your vehicle with your pet. We will come to your vehicle and check you in.

FASTING INSTRUCTIONS

Animals over 5 months should have no food after midnight the night before surgery. Puppies & kittens 5 months and younger should have half of what their normal breakfast is before coming to clinic. All pets at all times should always have access to fresh, clean water.

If you have any questions, please email us at xxx, or text us at xxx.
We look forward to your visit to our clinic and to taking good care of #AnimalName#.

Thank you, #ClinicName#
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TEXT EXAMPLE

Friendly reminder for #AnimalName#‘s spay/neuter appointment on #Date#. Drop off at XXX at #Clinic#. If you need to cancel, please contact our clinic at XXX.

ROBO CALL EXAMPLE

This is a friendly reminder for your spay/neuter appointment for #AnimalName# on #Date#. Drop off: Dogs: 7:30 AM – 8:30 AM Cats: 11:00 PM – 12:00 PM Moenkopi Community Center in Upper Moenkopi near Tuba City.

If you cannot make this appointment, please contact the clinic at XXX as soon as possible.

Note: If your pets are showing any signs of illness, such as crusty eyes, coughing, not eating, or unusually tired, please cancel your appointment. It would be unsafe to do the procedure if they are not feeling well.