Paying for your HQ subscription via ACH
We’ve added the ability for you to pay for your HQ subscription via ACH.
How to do that:
- click on your clinic’s name in the upper left corner
- Select Billing & Subscriptions > Add New Payment Method link, then select the ACH option.
ACH (Automated Clearing House) is an electronic network for financial transactions. It’s widely used for direct deposits, bill payments, and business-to-business (B2B) payments. The benefit of switching to ACH payments for you is ACH reduces the risk of payment interruptions from expired, lost, or stolen credit cards. We are asking all of our clinics to switch to this method as it simplifies accounting issues and reduces fees for us here at HQ.
If you need to remove your AHC payment, simply click the delete button under payment settings.
Paying via card
How to do that:
- Click on your clinic’s name in the upper left corner.
- Select Billing & Subscriptions > Add New Payment Method link
- Follow the card prompts.
You can click the Edit button in the Credit Cards section to update a credit card.
After the first 30 days, you must add a credit card to HQ to utilize our services.
A notice will be sent five days before an invoice is due. Upcoming invoices will then be generated on your renewal date. If there is no credit card on file or the credit card is declined, there is a five-day grace period before services are turned off. Once you input your card, it will be billed the next day, and once processed, a receipt will be emailed to the billing contact on file.
Clinic HQ’s billing system accepts debit/credit or ACH only. HQ will not accept checks payments.
Establishing (Or Changing) Your Billing Contact
The billing contact on file is the person who receives notices about your upcoming invoices. They also receive receipts here. To establish or change your contact, click the Edit button and change details here.
Profile > Billing & Subscriptions > Edit button
