CLINIC HQ

10.2.1. Suggested Flow


Unlocking Efficiency: HQ’s Proven Method for Safer, Faster, and Less Stressful Clinics with Recommended HQ Flow

Pre-everything – But Why?

Check-in is often the most stressful part of your day, yet it’s also the moment when patients, staff, and owners are exposed to potential risks. To minimize these risks, HQ recommends completing time-consuming check-in tasks before clients arrive.

Here’s how HQ’s flow reduces stress and improves efficiency:

  1. Collect Client Data: Clients should never be filling out paperwork at check-in. Instead, they should complete it online before their appointment, or it should be handled internally, streamlining the process.
  2. Pre-sign Consent Forms: Consent forms should be completed in advance, leaving check-in time for confirming details instead of paperwork. If the client does not pre-sign, they can sign curbside on a tablet using their finger.
  3. Pre-define Services: Service confirmation can be done at check-in, but the services the client will receive should already be predetermined to save time.
  4. Pre-payment Using HQ’s Link: Payment is one of the most time-consuming tasks during check-in. With HQ’s pre-payment link, payments are processed before clients arrive.
  5. Pre-print: To save time, cage cards should be pre-printed, and dog neck collars and masking tape for cat carriers should be written in advance.
  6. Sedation Upon Arrival: Administer sedation as soon as pets arrive at the clinic.
  • Example: The ASPCA Spay & Neuter Alliance protocol is that acepromazine and hydro should be given immediately after the pet is examined and weighed, then they are placed in crates to allow the sedation to take effect. This not only relaxes the animal but also ensures safer handling for your staff.

By adopting HQ’s pre-appointment flow, you create a more efficient, safe, and stress-free experience for both your clients and your team.

Watch a video that outlines this flow at the top of the page HERE.

Do Curbside Check-In

In high-volume settings, curbside service reduces risks by keeping animals safely in their vehicles. This gives your staff more control and minimizes stress for both pets and owners until they’re ready to be seen. All the details are in Here.

Patient Flow: Streamlining Your Clinic’s Day

Patient Flow is an HQ system designed to speed up your check-in, drug log, medical notes, and client communication. It keeps your day organized by smoothly moving patients through different steps, helping your clinic stay efficient and on track. See This Section for detailed information on how to use Patient Flow.