Circular Drive
If you can run your clinic using a circular driveway, it is best. In this case, the admin person would approach the car and do the following:
1. Open e-Lobby and find the client by using the search field in the upper right corner.
2. Next, the admin person would verify that the consent forms are signed for all the client’s animals. If they are not signed, the admin person would click the consent form button and have the client sign for all unsigned consents. Note, the client can bulk sign the consent forms for numerous animals.
3. If there is a payment requirement, they would collect payment or send an e-pay link to the client’s phone for them to pay.
4. The admin person will provide a copy of the generic aftercare instructions. You can print these instructions in bulk to have available.
5. The admin person would slide the card (or group of cards) in E-Lobby for the client’s pets to the ‘Arrived’ lane, then the ‘Checked-In’ lane.
6. The car would pull up to the next station, and the veterinary team will obtain the patient’s TPR, and examine them. This exam is a one-minute overview to determine if the animal is healthy enough for the vaccine. Any medical notes such as heart murmur or ear infection can be noted in Patient Flow by tapping the short medical note buttons. Much care should be given to obtaining the TPR, examining the patient, and vaccinating within two minutes. The TPR is entered into Patient Flow. An estimated weight can also be entered.
7. The veterinarian or technician (depending on state laws) gives the vaccine(s).
Parking spot with texting
If you do not have a circular drive available, you may want to have clients park and text. Here’s how:
1. Build posts that have your HQ texting phone number.
Park & Text2. Your clients text this number and let you know they have arrived with their pet. You can set the text responder to auto-respond with a confirmation of which animals they brought and what services they are supposed to get.
3. From within the clinic, the admin person verifies that the consent forms are signed and payment has been received. If consents are not signed, it can be handled through texting or the admin person can go out to the car to get them signed carside.
4. The admin person will provide a copy of the generic aftercare instructions. You can print these instructions in bulk and have a few hundred copies of it.
5. The admin person will slide the card (or group of cards) in E-Lobby for the client’s patients to the ‘Arrived’ lane, then the ‘Checked-In’ lane.
6. The veterinary team will go out with the vaccines and examine the animal.
7. The car will pull up to the next station and the veterinary team will take the TPR, and examine the animal. This exam is a one-minute overview to determine if the animal is healthy enough for the vaccine. Any medical findings such as a heart murmur or ear infection can be noted in Patient Flow by tapping the short medical note buttons. Much care should be given to obtaining the TPR, examining the patient, and vaccinating within two minutes. The TPR is entered into Patient Flow. An estimated weight can also be entered.
8. The veterinarian or technician (depending on state laws) gives the vaccine(s).
