Send clients follow up emails, texts, or robo-calls to check in on their animal and share with them what the post visit experience should be with their animal.
This can include things like a healing email with information on post-surgical care and expectations or how to care for a pet after a dental and extractions. These aftercare follow ups are created using Item Reminders.
These photos and concept were created by the ASPCA Spay/Neuter Alliance and can soon be found in the Library on ASPCApro. They are creating a Post-Op Healing Guide. The ASPCA Library is an amazing resource for anyone who works in the spay/neuter field.
Download the Spay/Neuter Healing Email Document with images of what clients can expect the incision to look like 1 day, 5 days, and 10 days after surgery for cats/dogs, male/female.
When creating the follow up Healing Email in Clinic HQ, you will need to open the Healing Email Document on your computer. Right click on each image in the document and save it to your computer. Once the images are saved to your computer use the HQ Picture insert tool in the Item Reminder setup.
NOTE: Copying and pasting these images to HQ will NOT work, they can only be uploaded to the email setup.
Many clinics like to send an aftercare follow up to check in on an animal. We can do this by creating an Item Reminder for the spay/neuter services.
To setup an aftercare email, follow these steps:
- Go to Settings > Confirmation & Reminders
- Item Reminder > +Create Item Reminder
- Fill in the setup fields.
- Reminder Name: Dog Spay Healing Email
- Reminder Delivery via: Email
- Send reminder for: You will need to create one email for “All Public clients” and another one email for “Volume Client Owners”
- Appointment type: doesn’t matter in this case since the trigger will be the line items.
- Animal Restrictions: This section is used to select which animal types should be sent this message. If you do not select any field here, it will go to ALL animal types with the matching line item. However, if you would like a different email for dogs versus cats, this is when you would use the Restrictions. Again, if you create a separate email for each species/sex based on the line items then the restrictions shouldn’t be necessary.
- Item Settings:
- Active Duration for all selected items: 2 Days.
- Choose Items: Select and add the surgery item(s). Example, Dog Spay
- Sending Schedule: 1 Day (before the actual date) This is when the email should be automatically sent.
We trick the system into thinking that the animal is due for a spay/neuter again. So we set that the items are due in a few days and we want our email to go out the day before it is due. So here we have set the spay/neuter is due in two day and the email reminder should go out the day before it is due. So in the real time line, this email will go out the day after surgery. - Reminder Template: Create the email message. Click the field buttons to insert the hashtag fields. These will populate with appointment details. This message is completely up to your clinic but feel free to copy the message from the Healing Email download! This is just a sample! Be sure to include what the client/owner should do if there is a concern.
- Insert the healing images by using the Picture image insert tool. Do not copy and paste the images.
- Once the template is complete, click Save Reminder Data at the top.
Here is an example of the email:
Extra! Some clinics may choose to link to their donation site for happy pet parents to donate. If you are signed up with MP Group for card processing, go to this section of the HQ Manual to learn how to create a donation link.
