CLINIC HQ

18.17.2. Troubleshooting E-Pay

Troubleshooting E-Pay

The E-Payment option does not appear.

Please contact MP Group and verify that your account is active and that the credentials in Settings > E-Payments are correct, HERE.

“The E-pay Request is not going out. I click the button and nothing happens.”

FIRST, please ensure that the user attempting to send payment requests has permissions enabled on their user role to “View Accounting” and “Modify Accounting.”
If this permission is not enabled, turn it on and save the role. Ask the user to then log out and back in to HQ for the role update to take effect.

If the user role is already configured properly, then the issue may be with the user’s browser. Please do the following three tasks:

Latest Version of Chrome
If you already have Chrome installed, now is a good time to ensure you have the latest version installed. Most of the time, Chrome updates on its own, but sometimes not.
To get the latest version:

  1. Go to Chrome settings with the three dots icon in the top right. Click Settings, then About Chrome in the bottom left panel.
  2. It should say that your Chrome is up to date, but if it is not, you will have the option to update it.

Clearing Your Cache
Clearing your cache means clearing the history of the browser. As you visit websites, little pieces of information are retained. By clearing the cache often, your browser will be super fast. You can select settings in Chrome to have it auto-clear daily. You will want to leave passwords in the cache, but in general, you should clear your cache from the beginning of time pretty often.

  1. Click on the Chrome settings icon in the upper right corner. It looks like the three dots stacked on top of each other.
  2. Scroll down to History and then select History again on the left of the menu.
  3. Select Clear Browsing Data.
  4. Ensure the frame is All Time. FOR BOTH BASIC AND ADVANCED. Under Advanced, check all boxes except passwords.
  5. Click Clear Browsing Data button.

Allow Pop-Ups and Redirects

  1. Click on the Chrome settings icon in the upper right corner. It looks like the three dots stacked on top of each other.
  2. Select Settings on the menu.
  3. Select Privacy and security from the left panel.
  4. Go to Site Settings
  5. Scroll to the bottom and open Pop-Ups and redirects
  6. Under the section “Allowed to send pop-ups and use redirects” Click Add. Enter the Clinic HQ site: clinichq.com