Circular Drive
If you can run your clinic using a circular driveway, it is best. In this case, the admin person would approach the car and do the following:
1. Open e-Lobby and find the client by using the search field in the upper right corner.
2. Next, the admin person would verify that the consent forms are signed for all the client’s animals. If they are not signed, the admin person would click the consent form button and have the client sign for all unsigned consents. Note, the client can bulk sign the consent forms for numerous animals.
3. If there is a payment requirement, they would collect payment or send an e-pay link to the client’s phone for them to pay.
4. The admin person will provide a copy of the generic aftercare instructions. You can print these instructions in bulk to have available.
5. The admin person would slide the card (or group of cards) in E-Lobby for the client’s pets to the ‘Arrived’ lane, then the ‘Checked-In’ lane.
6. A technician would unload the pet using fear free tactics. If unloading a dog, and it begins “alligator rolling” or otherwise is too difficult to walk or carry from the car to exam, the owner may need to walk the pet in.
