HQ integrates with IDEXX for tests. We do not integrate with other testing companies. You can order tests and view test results from within Clinic HQ.
In order to utilize the IDEXX integration, please follow the steps for setup from this chapter IDEXX Setup.
Ordering IDEXX Tests
To “order” a test that will be sent to IDEXX, or to send it to your in-house VetLab Station, the correct line item must exist on the animal’s services.
The service must begin with “IDEXX ###” or “IDEXX VetLab” followed by the test name. These services are enabled for your clinic in Services & Products. More on how to add new service items for your clinic profile HERE.
A new service can be added to an animal’s appointment in a number of places but most commonly it will be done on the Treatment Sheet tab in Checkout or from Patient Flow, by clicking on the services. Begin by typing IDEXX or a keyword/number from the item’s name. Click the item name from the dropdown to add it to the list of all services for this visit.
Although the service item can be added from other places in Clinic HQ, it can only be ordered from the checkout section. If you are not already in the checkout, open or edit the appointment and go to the tab, IDEXX.
When you order a test that will be sent out for completion, the Order button will generate a PDF requisition label to print and put with the testing substance.
When ordering an in-house test, select the test and click Order. A dropdown will appear with the VetLab station’s identification number or “IVLS#.” Some clinics may have more than one station. Select the appropriate destination to share the animal information with.
Once the order has been successfully placed, the status of the test will be Submitted. A time stamp and lot of who placed the order will also appear here.
Reading Results
When results are available, the test status will change to Completed and a Results button will appear. This results button is available in the appointment on the IDEXX tab, Animal History (blue plus) or from Clients> Idexx Results.
When clicked, this will open a new tab to the VetConnect results page.
Results button on Idexx tab
Results on Animal History window
Clients> Idexx ResultsAlso, the user who ordered the test will receive an email when the test results are ready.
Sharing results with the client
The results will be added to the Medical Record for the animal.
Results in the Medical RecordYou can email or text it by sending the Medical Record. The client can order a copy online by requesting the Medical Record if your clinic has put the link on your site to allow clients to order their own animal’s Medical Records.
There is no merge field for the IDEXX tests.
Troubleshooting Tips
“I’m on the Idexx tab in an appointment, but the IVLS # or generate label option is not appearing when I click CREATE ORDER.”
When the IVLS number does not appear for the user, the issue in all cases, is one of three things:
The VetConnect credentials typed into the Clinic HQ settings are incorrect or have since been updated. – Please review in Settings > Idexx Setup
The station is not linked to the VetConnect account/the credentials used in HQ settings. – Contact Idexx Support
The station’s settings are not configured to receive the communication. – Contact Idexx Support
Getting on a call with IDEXX
Occasionally, clinics will ask us to get on a call with IDEXX. Unfortunately, that’s outside the scope of the service we provide. The input into HQ is very limited. You simply input your credentials into Settings > Idexx Setup.
There is nothing to be gained by us here at HQ to get on a call with IDEXX. If, after speaking with your IDEXX representative, you are still having issues. Please reach out to Christopher Stuebing at christopher-struebing@idexx.com.
Invalid Order Error
In rare occasions, clinics will receive the following error when attempting to create an order: “Invalid order, see data for field level details, Lab service is not orderable”
In these cases, the test that is being ordered has been blocked within the clinic’s Idexx account. To unblock all tests from HQ, go to Settings > Integrations > Idexx Setup > Unblock All Tests.
Manually Checking for Completed Test Results
If you see that test result have been completed in your VetConnect Plus account, but the results have not pulled into HQ, you can manually check for completed test results. To Manually Check Status, go into the patient’s appointment under the Idexx tab.
For test results to be able to pull back into HQ, they must be run under the same Order# that was created through HQ. If the test results are now under a new order number, this feature will not work.
