CLINIC HQ

10.2.3.1.2. Non-circular driveway, parking spots only

Parking spot with texting

If you do not have a circular drive available, you may want to have clients park and text. Here’s how:

  1. Build posts that have your HQ texting phone number.
  1. Your clients text this number and let you know they have arrived with their pet. You can set the text responder to auto-respond with a confirmation of which animals they brought and what services they are supposed to get.
  2. From within the clinic, the admin person verifies that the consent forms are signed and payment has been received. If consents are not signed, it can be handled through texting or the admin person can go out to the car to get them signed carside.
  3. The admin person will provide a copy of the generic aftercare instructions. You can print these instructions in bulk and have a few hundred copies of it.
  4. The admin person will slide the card (or group of cards) in E-Lobby for the client’s patients to the Arrived lane, then the Checked-In lane.
  5. A technician would unload the pet using fear free tactics. If unloading a dog, and it begins “alligator rolling” or otherwise is too difficult to walk or carry from the car to exam, the owner may need to walk the pet in.