1.3.5. Password Setup

Your password protects your personal information and keeps your data secure.

Follow these steps to get set up:

1. Your clinic manager will set you up as a user in HQ (see the Settings section for instructions).
2. Next, you’ll receive an email asking you to create a password.
3. If you don’t see the email right away, check your spam folder.
4. If it’s not in your spam folder, please open a help ticket and include the email address you used during setup.
5. The password has two requirements: It must be eight characters or more, and it must have one non-alpha-numeric character such as ! or +.
6. DO NOT set up a user before their email address is activated.
   

Account details and password email

Never set up a “general” login.

While it may seem like a good idea to set up one login for several people such as “frontdesk@clinichq.com” you should absolutely not do this. Here’s why:

1. If one employee decides to change the front desk password, all other users would be locked out.
2. Multiple people using one login increases the chance that someone will login from a browser outside of your clinic which can threaten security for your client information.
3. There are many places in HQ where the user who is logged in completed which task.