High-Risk Waivers are a common part of the natural flow of an HVSN clinic. With hundreds of surgeries happening a week, you will inevitably receive a patient with an increased anesthetic and surgical risk. A high-risk waiver is a way to provide the owner with informed consent for higher-risk surgeries.
The HRW Queue in Patient Flow will only display animals that were flagged as needing a waiver during the appointment exam. The waiver can only be sent to clients once an animal is checked in on the visit date and an exam is performed marking the concern and need for a waiver. The waiver cannot be sent to clients prior to the appointment day.
Types of high-risk waivers: Verbal and Email
First, it should be noted to use these tools, your clinic must be using Patient Flow. These tools are only available in Patient Flow.
In HQ, we have automated the process of collecting high-risk waivers. We offer workflows to offer the high-risk waiver to the owner and have them accept it or decline it. The two workflows include verbal and email. The ASPCA spay neuter alliance does a high-risk verbal waiver with owners. Your clinic may want to follow this model, or you may want to do a variation of it which is a high-risk verbal waiver with the witness present.
Cancel a High Risk Waiver
If a waiver was accidentally created, use the Action button in PF or update the exam. From either, you will see the option to cancel the waiver.
